Stillwater Customer Service Representative (CSR)

The role

The Customer Service Representative communicates products and services to customers and schedules in-home appointments. This role involves addressing water quality concerns, handling payments, and managing administrative tasks.

What you will do

• Communicate products and services to customers
• Schedule in-home appointments when applicable
• Address general water quality concerns and inquiries
• Handle payments, invoices, billing inquiries, and assist with collections
• Process daily and monthly administrative tasks as assigned
• Schedule deliveries and service appointments

Required qualifications

• Strong communication skills, both verbal and written
• Quick problem-solving abilities
• Meticulous attention to detail
• Proficiency in Microsoft Office, data entry, and documentation
• Multi-tasking ability with different computer programs
• Collaborative team player

Nice to have

• Willingness to become a water treatment expert through training

Benefits

• $0 deductible medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Career growth opportunities through training and development
• 401k with employer match
• 7 paid Holidays
• Competitive PTO package

About the company

Culligan of Stillwater is a dealership under the Packard Culligan franchise group. Packard Culligan is a family-owned industry leader in commercial and residential water treatment and filtration systems.