Senior Lead - Collections & Recovery

The role

This person will manage and develop collections and recovery strategies across Pagaya's portfolio of lender partners. They will work with partners to build this function and influence a network of fintech lenders.

What you will do

• Advance close and trusting relationships with partners' servicing and collections teams
• Develop Collections and Recovery Strategies for personal and auto loans
• Design, manage, and measure collection and recovery tests and strategies
• Build, monitor, and maintain core collections and recovery KPIs by asset class and partner
• Develop business insights collaborating with internal teams and partners
• Work cross-functionally with internal and external stakeholders

Required qualifications

• 8-10 years of experience managing Collections and Recovery strategies
• Expertise in the US Collections and Recovery space, particularly with a focus on Personal Loans and/or Auto Loans
• Intimate knowledge of the consumer credit and collections space including best practices and applicable laws and regulations, such as FDCPA, UDAAP, TCPA, and Reg F
• Expertise in collections and recovery processes, strategies, and operations
• Proven track record of building and managing payment and hardship programs strategies and optimization
• Proven track record of building and managing outbound and digital channel outreach strategies
• Proven track record of building and managing payment optimization
• Proven track record of building and managing first or second line of defense risk monitoring
• Deep knowledge of recovery channels, including debt sales, repossession, litigation, internal recovery, and third-party vendor management

Nice to have

• Experience in fintech
• Experience in analytics and BI tools

About the company

Pagaya is a global technology company building an artificial intelligence network to provide consumer credit and residential real estate solutions. The company has offices in New York and Tel Aviv.