Sales Strategy and Operations Manager

The role

You will design and execute sales compensation plans, manage sales forecasting, and build performance analytics. This role bridges sales strategy, financial predictability, and rep motivation through cross-functional work with Sales, Finance, and HR.

What you will do

• Partner with Sales Leadership and Finance to design and implement Sales Incentive Compensation Plans
• Ensure data accuracy, timely payouts, and dispute resolution for the global sales team
• Conduct ongoing analysis on plan performance
• Own and optimize the weekly, monthly, and quarterly sales forecasting process
• Manage and configure forecasting platforms
• Build, maintain, and optimize automated dashboards and reports for core SaaS metrics
• Deliver proactive insights on performance and bottlenecks
• Provide data foundations and analytical narratives for QBRs and executive board meetings

Required qualifications

• 4–6 years of experience in Sales Operations, Revenue Operations, or Sales Finance
• Advanced CRM knowledge (Salesforce/HubSpot)
• High proficiency in Excel/Google Sheets for financial modeling and compensation plan simulations
• Strong data-modeling skills
• High emotional intelligence and communication skills

Nice to have

• Experience with Forecasting tools (e.g., Clari, Gong)
• Experience with Incentive Compensation Management (ICM) software (e.g., CaptivateIQ, Spiff, Xactly)
• Data visualization experience (Tableau, Looker, or PowerBI)

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks

Before you apply

• Candidates must reside in an eligible location
• Cannot employ candidates residing in: Australia (certain regions), Canada (certain regions), United States (certain states)

About the company

PagerDuty, Inc. is a global leader in AI-first digital operations. The PagerDuty Platform orchestrates AI agents and automated workflows for organizations scaling resilient, autonomous operations.