Solutions Consultant II

The role

The Solutions Consultant II will partner with sales, product, and customer teams to help customers realize the value of PagerDuty's Operations Cloud. You will act as a consultant, technical salesperson, and product specialist throughout the sales cycle.

What you will do

• Build technical champions at customer accounts.
• Own the Proof of Value (POV) process end-to-end.
• Conduct workshop meetings including technical discovery.
• Prepare and deliver custom demos tailored to customer pain points.
• Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA).
• Converse and persuade at a technical level with practitioners.
• Articulate PagerDuty's differentiators relative to customer states.
• Break down complex technical concepts for various audiences.
• Maintain accurate notes and feedback in the CRM.
• Share best practices and reusable assets with other Solutions Consultants.

Required qualifications

• 4–7 years of pre-sales (or post-sales technical) experience
• Basic skills in a scripting/coding language (Bash, Python, or PowerShell)
• Intermediate-level Linux/Windows working experience
• Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)
• Strong communication skills to build and manage relationships with new and existing clients
• Project management skills and the ability to come up to speed quickly on new products and processes
• Experience selling SaaS solutions
• Ability to travel to customer sites as necessary

Nice to have

• Bachelor's degree or higher, preferably in a technical field
• Experience with Observability, AIOPs, Automation, or IT Service Management tools
• Experience in enterprise sales environments
• A track record of staying current on SC processes to help drive team efficiency and productivity

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks

Before you apply

• Candidates must reside in an eligible location
• Cannot employ candidates residing in: Australia (certain regions), Canada (certain regions), United States (certain regions)

About the company

PagerDuty, Inc. is the global leader in AI-first digital operations. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises.