Senior Solutions Consultant

The role

The Solutions Consultant will understand customer business environments and provide technical solutions using PagerDuty products. They will run technical discovery, design integrations, and support sales cycles through technical guidance and relationship building.

What you will do

• Identify potential roadblocks and provide technical solutions
• Run technical discovery processes to understand customer environments
• Design integrations for the customer's technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Articulate PagerDuty's business value to stakeholders from DevOps engineers to C-level executives
• Support native integrations to help customers optimize capabilities
• Partner with sales, product, and cross-functional teams
• Manage multiple tasks independently and collaboratively

Required qualifications

• 5+ years of pre-sales experience
• Bachelor's degree or higher
• Ability to do basic scripting (Java, PHP, Ruby, Perl)
• Fundamental knowledge of Linux
• Experience selling SaaS in a fierce environment
• Strong communication skills to build and manage relationships
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Ability to travel to customer sites as necessary

Nice to have

• Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix
• Familiarity and knowledge of PagerDuty's space, or already being a fan of our product
• Experience in both enterprise and commercial sales

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks

Before you apply

• Candidates must reside in an eligible location
• Cannot employ candidates residing in specific regions of Australia, Canada, and United States

About the company

PagerDuty, Inc. is a global leader in AI-first digital operations. The PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations.