HR Infrastructure & Operations Manager

The role

This person will lead Recruiting Operations by owning the systems, processes, and data used for hiring. They will optimize Greenhouse and the recruiting technology stack while leveraging AI tools and automation.

What you will do

• Own and optimize Greenhouse as the system of record for recruiting
• Manage the recruiting technology ecosystem including scheduling, sourcing, and onboarding tools
• Build and maintain integrations between Greenhouse, Workday, and downstream tools
• Drive recruiting reporting and analytics through dashboards and insights
• Design, document, and improve end to end recruiting processes
• Enable the recruiting organization and hiring teams through training and resources
• Leverage AI and build AI agents to automate workflows
• Manage vendor relationships for the recruiting technology stack

Required qualifications

• 7+ years of progressive Recruiting Operations or HR Operations experience
• Deep, hands-on Greenhouse expertise including configuration, workflow design, permissions, and reporting
• Strong technical skills in system configuration, integration management, and process automation
• Reporting and analytics expertise
• Proven process optimization experience
• Experience enabling stakeholders through training and driving change adoption
• Strong project management skills
• Effective stakeholder management and communication skills

Nice to have

• Workday or similar HRIS experience
• Experience with integrations and Greenhouse APIs
• Experience with recruiting tools such as GoodTime, ModernLoop, or Gem
• Hands-on experience building AI agents or implementing AI-powered solutions
• Familiarity with AI platforms (Gemini, ChatGPT, Claude, Copilot) and no-code/low-code AI agent builders
• Experience with BI/reporting tools (e.g., Tableau, Looker) and SQL
• Background in vendor management and procurement processes
• Experience in high-growth technology companies

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks

Before you apply

• Candidates must reside in an eligible location
• Cannot employ candidates residing in: Australia (certain regions), Canada (certain regions), United States (certain regions)

About the company

PagerDuty, Inc. is the global leader in AI-first digital operations. The PagerDuty Platform orchestrates AI agents and automated workflows for organizations scaling resilient, autonomous operations.