Senior Professional Services Consultant

The role

You will lead complex implementations and automation projects to accelerate customer adoption of the PagerDuty Reliability Platform. You will design and deliver incident management, automation, and AI-driven operations solutions for customers.

What you will do

• Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases.
• Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents.
• Assess and prepare customer environments for AI adoption.
• Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.
• Facilitate in-depth discovery and advisory sessions with senior technical and business stakeholders.
• Develop reusable frameworks, templates, and accelerators.
• Mentor junior Professional Services team members.
• Advise customers on long-term automation and digital operations strategies.
• Represent customer needs internally by collaborating with Sales, Customer Success, Product, and Engineering teams.
• Capture lessons learned from engagements and contribute to continuous improvement of Professional Services methodologies.

Required qualifications

• 7+ years of experience in senior-level roles within professional services, technical consulting, and/or solutions engineering.
• Solid scripting abilities (Python, Go, JavaScript, Ruby, Powershell, etc.)
• Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs).
• Experience with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.)
• Hands-on experience using AI coding and productivity tools in technical delivery work.
• Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.
• Strong organizational and project management skills.
• Excellent analytical, problem-solving, and risk assessment skills.
• Strong verbal and written communication skills, including executive-level presentations.
• The ability to work in a PagerDuty office at least two days per week.
• Occasional travel for customer or team engagements.
• Authorized to work in the country of employment.

Nice to have

• Experience with cloud products (SaaS, PaaS, and/or IaaS).
• Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.)
• Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools.
• Experience implementing or administering AI agents, LLM integrations, or MCP-based tooling.
• Familiarity with AIOps concepts (event correlation, noise reduction, root cause analysis).
• Knowledge of SSH and WinRM remote authentication protocols.
• You know and understand our space or you're already a fan of our products!

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks

Before you apply

• Authorized to work in the country of employment.
• Must reside in an eligible location.

About the company

PagerDuty, Inc. is the global leader in AI-first digital operations. The PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations.