Associate Deployment Strategist (AI/ML Product)

The role

The Associate Deployment Strategist owns customer deployments from discovery and workflow design through execution and launch. You will work with customers, engineers, product, and sales to turn real-world processes into AI agent workflows.

What you will do

• Serve as the executive point of contact for customer deployments and long-term success
• Lead customer discovery to understand workflows, constraints, and success criteria
• Translate complex business processes into executable AI agent workflows
• Partner with Agent Delivery Engineers to validate assumptions and execute technically
• Configure, test, and release agent configurations for customer use cases
• Own deployment plans, timelines, risks, and stakeholder communication
• Lead customer kickoffs, milestone reviews, QBRs, and executive updates
• Proactively manage scope changes, escalations, and expectation-setting
• Improve and scale onboarding and deployment processes over time
• Travel for key customer milestones and kickoffs as needed

Required qualifications

• 1+ years of experience in a customer-facing, operations, implementation, consulting, product, support, or technical project role
• Strong organization and follow-through across multiple workstreams
• Clear written and verbal communication skills
• Comfort working with customers and asking thoughtful questions
• Ability to break down complex workflows into clear steps, requirements, and decisions
• Interest in AI, automation, logistics, and operational systems
• Strong analytical skills and attention to detail
• Comfort working in spreadsheets and presentation tools
• Basic technical acumen, including familiarity with APIs, JSON, SQL, or system workflows
• Ability to operate in a fast-moving environment and create structure from ambiguity

Nice to have

• Experience at a SaaS, logistics, supply chain, marketplace, or workflow automation company
• Experience working with AI-driven or automation products
• Technical degree or technical coursework in CS, Engineering, Math, Data, or related fields
• Prior experience in implementation, customer success, solutions, or operations

Benefits

• Health, Vision, and Dental benefits
• Take-what-you-need Paid Vacation
• Life Insurance and Accidental Insurance
• Short-Term Disability Coverage
• Generous salary and equity for all staff
• 401k option
• Paid parental leave
• Yearly learning and development stipend
• Commuter benefits for Bay Area and New York employees
• Uber ride stipend if you ever have to work late in the office
• Remote office home stipend for remote employees
• Free professional headshot

Before you apply

• Background & reference checks

About the company

Pallet is building AI Agents to transform the physical economy. Their mission is to increase the efficiency of the global supply chain by automating manual workflows.