Deployment Strategist (AI/ML Product)

San Francisco or New York City. Posted 2 months ago

The role

The Deployment Strategist owns customer deployments end-to-end from discovery and workflow design through execution and go-live. This person acts as the connective tissue between customers, engineering, product, sales, and success to translate business processes into AI agent workflows.

What you will do

Serve as the executive point of contact for customer deployments and long-term success
Lead customer discovery to understand workflows, constraints, and success criteria
Translate complex business processes into executable AI agent workflows
Partner with Agent Delivery Engineers to validate assumptions and execute technically
Configure, test, and release agent configurations for customer use cases
Own deployment plans, timelines, risks, and stakeholder communication
Lead customer kickoffs, milestone reviews, QBRs, and executive updates
Proactively manage scope changes, escalations, and expectation-setting
Improve and scale onboarding and deployment processes over time
Travel for key customer milestones and kickoffs as needed

Required qualifications

6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.)
Strong technical acumen: able to reason about workflows, APIs, and system behavior
Comfort operating in fast-moving, ambiguous environments
Excellent written and verbal communication skills
Experience managing multiple concurrent, high-stakes projects
Familiarity with LLMs, APIs, JSON
Strong Excel / PPT skills
SaaS experience
Basic SQL literacy

Nice to have

Technical degree (CS, Engineering, Math) or equivalent experience
Experience with AI-driven or workflow automation products

Benefits

Health, Vision, and Dental benefits
Take-what-you-need Paid Vacation
Life Insurance and Accidental Insurance
Short-Term Disability Coverage
Generous salary and equity for all staff
401k option
Paid parental leave
Yearly learning and development stipend
Commuter benefits for Bay Area and New York employees
Uber ride stipend if you ever have to work late in the office
Remote office home stipend for remote employees
Free professional headshot

Before you apply

Background & reference checks

About the company

Pallet is building AI Agents to transform the physical economy. Their flagship platform provides end-to-end visibility and control to increase the efficiency of the global supply chain.