Customer Billing Escalation Specialist

The role

The Customer Billing Escalation Specialist reviews escalated customer complaints related to installer or sales rep misrepresentation. This person collaborates with various departments to bring complaints to resolution and identifies process improvements.

What you will do

• Review escalated EPC complaints and request investigations and responses
• Perform review and investigation of EPC complaints through data and customer information
• Recommend resolutions including netfunding EPC, customer billing cancellation, or continuing collections
• Address customer billing complaints related to poor reviews from CX
• Work with other departments to perform reviews
• Bring resolution to investigations through leadership approval and collaboration with Accounting
• Flag EPC and sales rep patterns
• Make process improvements and raise potential opportunities for other groups
• Perform ad hoc data analysis on complaints/claims

Required qualifications

• 2-4 years experience in a role demonstrating strategic thinking and problem solving
• Enjoy working in a fast-paced and rapidly changing environment
• Good computer skills (G Suite, Microsoft)
• Ability to work alone or in a team
• Outstanding attention to detail
• Good collaboration and communication skills
• Strong analytical and strategic thinking skills
• Excellent organizational and time management skills

Nice to have

• Salesforce experience
• BS/BA
• Knowledge of construction or solar industry

Benefits

• unlimited PTO
• medical, dental, and vision coverage
• paid parental leave
• retirement plans

Before you apply

• Employment is contingent upon the successful completion of a background check

About the company

Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. Palmetto Capital is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries.