Collections Specialist

The role

The Collections Specialist manages a portfolio of past-due accounts. This person conducts outbound collection calls, emails, and texts to resolve outstanding balances.

What you will do

• Make outbound collection calls to customers regarding past-due accounts with goal of 100 per day.
• Negotiate payment arrangements and resolve delinquent accounts in accordance with company policy and applicable regulations.
• Accurately document call outcomes, payment commitments, and account notes in the CRM.
• De-escalate and professionally handle frustrated, upset, or difficult customers.
• Educate customers on account status, balances, and available payment options.
• Meet or exceed daily, weekly, and monthly call volume and collection targets.
• Follow all applicable federal, state, and company collection laws and guidelines.
• Identify accounts that may require escalation to a supervisor or alternate resolution path.
• Maintain a professional, courteous, and customer-focused approach on every call

Required qualifications

• High school diploma or equivalent
• Prior experience in collections, call center, or customer service roles
• Fluent in English, both verbal and written
• Strong negotiation and conflict-resolution skills
• Ability to remain calm, patient, and solution-oriented with escalated or difficult customers
• Comfortable working in a high-volume, fast-paced call environment
• Basic computer proficiency, including data entry and navigating CRM or collections software
• Strong attention to detail and accurate record-keeping
• Positive attitude, reliability, and a genuine customer-first mindset
• Ability to work independently and as part of a team
• Excellent organizational and time management skills

Nice to have

• some college coursework
• Knowledge of construction or solar industry
• Bilingual abilities (English & Spanish)
• Familiarity with collections-related regulations and compliance requirements
• Previous experience with outbound dialer systems

Benefits

• unlimited PTO
• medical, dental, and vision coverage
• paid parental leave
• retirement plans

Before you apply

• Employment is contingent upon the successful completion of a background check

About the company

Palmetto is a consumer energy platform that provides homeowners with a single destination to discover, purchase, finance, install, monitor and manage home energy products and services. Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries.