Implementation Project Manager

The role

You will drive enterprise SaaS implementations and guide custom manufacturers through digital transformations. You will lead cross-functional engagements and align customer business operations with platform capabilities.

What you will do

• Lead executive status reviews, strategic meetings, and real-time issue resolution.
• Balance implementation timelines, resource allocation, scope, and budget.
• Lead end-user training programs and interactive workshops.
• Address scope creep and establish customer boundaries.
• Translate customer business requirements into platform configurations.
• Assess project health metrics and execute mitigation strategies.
• Identify operational gaps and create scalable workflow enhancements.

Required qualifications

• Track record of leading enterprise software deployments in customer-facing SaaS environments.
• Ability to build trust and navigate change management with executive sponsors and cross-functional teams.
• Capability to master complex software features and translate business logic into technical configurations.
• Mastery in managing multi-stream project timelines, risk frameworks, and budgets.
• Based in Boston, MA (3 days/week on-site).
• Willingness to travel to customer sites 1–3 times per month.

Nice to have

• Prior experience with manufacturing operations, OEMs, supply chain management, or ERP/software integrations.
• Exposure to Lean Six Sigma methodologies or designing enterprise-level training programs.

Benefits

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax Commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program

Before you apply

• Requires US Citizenship or Green Card Holder due to US Export Control Laws.

About the company

Paperless Parts is the SaaS-based intelligence layer for modern manufacturing. They power the parts that move the world forward, from rockets to medical devices.