Chief Customer Officer

The role

The Chief Customer Officer owns the customer experience from go-live forward, including implementations, delivery, customer support, and platform operations. This executive role focuses on converting commitments into live customers and improving service quality.

What you will do

• Own end-to-end customer implementations across suppliers, health systems, and payors
• Manage delivery economics including implementation cost and velocity
• Own customer support and service quality end-to-end
• Move service from reactive to proactive using client-health scoring and playbooks
• Run operational functions that serve live customers day-to-day
• Own company-level program management for cross-functional initiatives
• Deliver implementation and service quality to protect revenue
• Operationalize landmark partnerships post-signature

Required qualifications

• Built operating cadences, delivery engines, and service organizations that perform predictably at scale
• Operated through current growth stage within a SaaS, network, or healthcare-technology business
• Owned customer delivery, support, or client operations directly
• Scaled support and delivery volume with flat or sublinear headcount using automation and AI
• Legally authorized to work in the United States

Nice to have

• Ideally including a turnaround

Benefits

• Medical, Dental, and Vision Coverage
• Employer HSA Contribution
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance
• Remote-First Culture
• Reimbursement options for co-working spaces
• Flexible Vacation Policy
• Summer Fridays: 5 additional Fridays off during the summer
• Home Office and Wellness Stipend
• Monthly Internet Stipend
• Annual Learning and Development Stipend

Before you apply

• This role is not eligible for employer visa sponsorship
• Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment

About the company

Parachute Health is a digital ordering platform for medical equipment and supplies that connects health systems, health plans, and suppliers. It serves clinicians and patients across all 50 states.