Director, Merchandising Operations

The role

You will own the operating framework for the Merchandising Operations team, including work planning, prioritization, and delivery. You will coach managers and individual contributors, lead large cross-functional projects, and partner with the SVP of Merchandising.

What you will do

• Be the operational leader for a team of managers and individual contributors
• Drive the team's largest and most complex projects
• Lead the creation, maintenance, and centralization of SOPs and shared resources
• Collaborate with partner teams like Supplier Implementation, Product, and Customer Success
• Make the team's work visible across the company
• Run bandwidth and capacity planning
• Define and report on team metrics
• Own escalations as needed
• Support recruiting and own onboarding for new merchants

Required qualifications

• 7+ years in operations, program delivery, or management or technology consulting
• 3+ years managing and growing managers
• Track record of delivering complex, cross-functional projects using a clear, repeatable methodology
• Comfortable with capacity models, dashboards and prioritization trade-offs
• Willingness to travel roughly once a quarter

Nice to have

• catalog, product data or e-commerce experience
• healthcare, DME/HME or payer experience

Benefits

• Medical, Dental, and Vision Coverage
• Employer HSA Contribution
• 401(k) Retirement Plan
• Equity Incentive Plan
• Annual Company-Wide Bonus of up to 15%
• Remote-First Culture with reimbursement options for co-working spaces
• Flexible Vacation Policy
• Summer Fridays
• Home Office and Wellness Stipend
• Monthly Internet Stipend
• Annual Learning and Development Stipend

Before you apply

• This role is not eligible for employer visa sponsorship
• Applicants must be legally authorized to work in the United States at the time of application and for the duration of employment

About the company

Parachute Health is a digital ordering platform for medical equipment and supplies that connects health systems, health plans, and suppliers. It serves clinicians and patients to help provide life-saving products at home.