Product Manager, Customer Experience

The role

You will own a portfolio of customer-facing products and capabilities serving insurance brokers, employer groups, members, and internal service teams. You will partner with cross-functional teams to identify opportunities, prioritize investments, and deliver solutions to improve customer satisfaction and business outcomes.

What you will do

• Define and execute the product vision, strategy, and roadmap for customer experience initiatives.
• Partner with Engineering, Design, Analytics, Customer Management, Marketing, and business stakeholders.
• Understand customer needs through research, feedback, analytics, and market insights.
• Define success metrics, KPIs, and OKRs to measure product performance.
• Write clear product requirements and user stories.
• Lead cross-functional initiatives from discovery through launch.
• Communicate product strategy, roadmap progress, and key decisions to stakeholders and executive leadership.

Required qualifications

• 3-5 years of experience collaborating cross-functionally in a Product Management or Product Management-adjacent role.
• 2+ years of experience in driving rigorous prioritization processes.
• Strong analytical skills using customer insights, product metrics, and data.
• Excellent written and verbal communication skills.
• Experience working in fast-paced, evolving environments with competing priorities.
• Bachelor’s degree required.

Nice to have

• MBA or advanced degree in a related field

Benefits

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement

Before you apply

• ParetoHealth does not provide employment visa sponsorship for this position.
• Candidates must be authorized to work in the United States without sponsorship both now or in the future.

About the company

ParetoHealth is the largest and fastest-growing benefits captive in the United States. Headquartered in Philadelphia, the company helps small and midsize employers take control of healthcare costs.