Customer Service Representative

The role

The Customer Service Representative assists in the day-to-day management of customer accounts and supports the account management team. This role involves triaging inquiries regarding renewals, cost containment programs, and captive questions.

What you will do

• Operate as the point of contact for internal and external inquiries supporting customers
• Handle inbound and outbound tickets, emails and calls
• Ensure timely and successful delivery of resolutions to customer needs
• Support Account Management with renewal data, following up on requests, pulling reports and answering questions
• Operate as a center of knowledge learning and maintaining record of responses
• Assist with high severity requests or issue escalations as needed
• Build and maintain strong relationships with internal and external stakeholders, partners and customers
• Develop a trusted relationship with key customer contacts and internal business partners
• Participation in all training, education and company activities
• Other duties as assigned

Required qualifications

• 2+ years of customer experience
• Bachelor's Degree or equivalent work experience
• Dedication and willingness to work hard under pressure in a high-volume inbound service center
• Stellar customer service skills
• Ability to manage multiple activities at one time
• Clear and effective oral and written communication skills
• Excellent analysis and organization skills
• Strong critical thinking skills and the ability to multi-task
• Ability to problem solve and perform root cause analysis
• Superior listening skills and ability to resolve conflict
• Quality focused with ability to meet deadlines
• Team oriented

Nice to have

• insurance or healthcare related customer experience
• Applicable health care market knowledge or stop loss knowledge

Benefits

• Fully paid medical, dental, and vision benefits
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement

Before you apply

• ParetoHealth does not provide employment visa sponsorship for this position
• Candidates must be authorized to work in the United States without sponsorship both now or in the future

About the company

ParetoHealth is the largest and fastest-growing benefits captive in the United States. Headquartered in Philadelphia, the company helps small and midsize employers take control of healthcare costs.