Customer Success Director

The role

The CSM Director acts as a business partner for customers and the voice of the customer within Path Robotics. You will lead the CSM team, manage customer adoption and retention, and use performance data to prove product value.

What you will do

• Lead the CSM team across cell types and set a standard playbook from signature to renewal.
• Own the CSM role at FAT including customer experience and reviewing FAT documents.
• Run Executive Business Reviews with customers.
• Translate internal engineering communication into customer-safe language.
• Advise Product on roadmap priority based on production impact and Voice of the Customer.
• Define SLA bounds and the escalation playbook for quality issues.
• Coordinate new part introductions, CAD/PT creation, and ECRs with Mission Control and Engineering.
• Support renewals and upsells with validated performance data.

Required qualifications

• 10+ years in customer success, account management, or operations leadership in industrial manufacturing or automation
• 5+ years leading a team
• Value-stream and lean manufacturing fluency
• Ability to read a customer's production data
• Strong analytics and reporting discipline
• Experience building account health metrics and review cadences
• Executive presence with plant managers and VPs

Benefits

• Daily free lunch
• Flexible PTO
• Comprehensive medical, dental, and vision coverage
• 6 weeks fully paid parental leave
• Additional 6–8 weeks for birthing parents (12–14 weeks total)
• 401(k) retirement plan through Empower
• Generous employee referral bonuses

Before you apply

• May require compliance with U.S. export control regulations, including meeting the definition of a U.S. Person
• Employment may be contingent upon successful completion of a background check

About the company

Path Robotics builds the future of embodied intelligence using AI-driven systems. The company combines perception, reasoning, and control to deliver field-ready AI.