Customer Success Engineer

The role

You will onboard and manage 30-40 customers at a time as a product and compensation expert. You will drive implementation projects, manage technical needs like integrations and data migration, and partner with HR and Finance leaders.

What you will do

• Drive successful implementation projects for compensation software.
• Own end-to-end project management of customer implementations.
• Act as a strategic advisor to help customers solve complex compensation challenges.
• Collaborate with Product, Engineering, and Customer Success teams.
• Build strong relationships with customers through communication and problem-solving.
• Execute technical needs including integrations, data migration and configurations.

Required qualifications

• 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• Deep experience and knowledge of JSON, HTML, SQL.
• Experience working with API integrations.
• Meticulous project manager.
• Creative problem solver.
• Ability to deal with a variety of stakeholders.
• Ability to work autonomously with strong prioritization.
• Proven success in project management, customer-facing polish and technical acumen.

Benefits

• Medical, dental, and vision coverage.
• Flexible PTO.
• Work from anywhere in the world for up to a month.
• Lunch and dinner stipends.
• Fully stocked kitchens.
• Quarterly education stipend.
• Robust parental leave.
• Commuter stipend.

About the company

Pave is building a compensation platform that combines a real-time compensation dataset with AI and machine learning. Headquartered in San Francisco, the company has regional hubs in New York City, Salt Lake City, Kraków, and the United Kingdom.