Country Operations Associate - Tanzania

The role

The Country Operations Associate provides administrative, operational, and coordination support to the Country Director and Group functions in Tanzania. This person manages documentation, tracks actions, coordinates meetings, and supports MNO engagements and compliance requirements.

What you will do

• Serve as secondary relationship holder for in-country partners
• Coordinate meeting logistics, agendas, action trackers, and briefing notes
• Manage local office administration, vendors, lease renewals, and event logistics
• Prepare MNO approval requests and review merchant onboarding packs
• Coordinate follow-up between teams and track onboarding status
• Submit wallet user access and change requests
• Act as first point for routine MNO operational tasks
• Coordinate signing workflows across MNOs, banks, and suppliers
• Maintain signing trackers and upload executed agreements
• Track local compliance cycles including tax clearance and licence renewals

Required qualifications

• Minimum 3 years of experience in administration, operations coordination, project coordination, partner support, banking, telecoms, fintech, payments, or a similar environment
• Strong working knowledge of Google Workspace or Microsoft Office
• Fluency in English and Swahili/relevant local language(s)
• Comfortable and experienced with working effectively in a remote team environment

Nice to have

• Experience working with MNOs, banks, regulators, tax authorities, or fintech/payments stakeholders

Benefits

• Competitive remuneration
• 35 days of paid leave per year (inclusive of public holidays) and more

Before you apply

• Open to Tanzanian nationals currently living in Tanzania only
• Must be based in Tanzania
• Must have the right to work in Tanzania

About the company

PawaPay is a pan-African fintech enabling local payment channels used by the mass market to both local and international merchants. They operate as a remote team with members in Europe, Africa and Asia.