Regional Customer Success Operations Manager

The role

You will enable Customer Success teams to drive customer retention and growth. You will deliver scalable processes, operational excellence, and execute strategic initiatives by partnering with Regional CS Leadership.

What you will do

• Partner with Regional CS leaders to improve operational performance and execution.
• Lead cross-functional global CS initiatives from planning through rollout.
• Drive adoption of new processes, systems, and operating models.
• Represent regional needs in global planning and influence roadmap priorities.
• Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
• Build strong partnerships across Product, Technology, RevOps, Enablement, and Customer Success.

Required qualifications

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
• Proven experience leading cross-functional projects in a global organization.
• Strong project management, analytical, and stakeholder management skills.
• Data-driven, proactive, and comfortable working in a fast-paced environment.

Nice to have

• Experience with building AI tools
• Experience with Salesforce and business intelligence tools

About the company

Payoneer is a global financial platform founded in 2005 that removes friction from doing business across borders. It has over 2,500 colleagues serving customers and partners in over 190 countries and territories.