Customer Onboarding Manager, APAC (1 year contract) - JP Speaking

The role

You will support new SMB customers on their onboarding journey. You will identify revenue opportunities, provide customer experience, and shape onboarding strategy for the country.

What you will do

• Support new SMB customers on their Payoneer onboarding journey
• Use CRM tools like Salesforce, Salesloft, and Marketo to drive KYC approvals
• Provide phone call, email, whatsapp, and messenger support for customer KYC approval
• Engage customers, handle objections, and negotiate to draft win-win deals
• Execute scalable email communication with new accounts
• Troubleshoot operational and payment issues for new customers
• Partner with central functions and regional sales teams to drive new business growth
• Work with e-commerce customers from Amazon, Shopee, and eBay for seamless onboarding
• Analyze customer trends and user behavior to identify scalable outreach opportunities
• Coordinate, facilitate, and co-host industry events, workshops, and seminars

Required qualifications

• Bachelor's degree holder
• Good sales acumen
• Ability to multi-task and stay on track to deliver against deadlines
• Good knowledge of Microsoft office – Excel, Word
• Fluency in English
• Good team player
• Highly self-motivated with a growth mindset
• Excellent communication skills, both verbal and written
• Strong desire to learn industry best practices

Nice to have

• 5+ years of experience engaging with B2B SMB sales/service experience
• Fluency in one other Asian language

About the company

Payoneer is a global financial platform that removes friction from doing business across borders. It has over 2,500 colleagues working in over 190 countries and territories.