Customer Success Manager

The role

You will enable SMBs and professional businesses in North America to pay and get paid globally. You will work with larger customers to co-build growth strategies and implement a growth strategy in the region.

What you will do

• Oversee and manage current customers engagement and growth.
• Build long-term relationships with top and mid-tale customers.
• Identify business opportunities and build the go to market plan.
• Develop solutions that match customers' needs and implement the roadmap.
• Maintain accurate customer data and engagement tracking in CRM systems.
• Enhance the product portfolio for the region by working with Product and Marketing teams.
• Analyze business performance to understand key drivers.
• Build business success stories and case studies.
• Drive events and represent Payoneer in industry forums.

Required qualifications

• Bachelor's degree
• 3+ years of account management, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• Data oriented
• High level of attention to detail
• Strong analytical and business reasoning skills
• Record of accomplishment in meeting and exceeding business targets
• Ability to make decisions in a changing environment
• High level of organization, focus, and ability to work under pressure
• Project management and sales skills

Nice to have

• Bachelor's degree, preferably in business

About the company

Payoneer is a global financial platform that removes friction from doing business across borders. It has over 2,500 colleagues working in over 190 countries and territories.