Operations Business Partner

The role

The Operations Business Partner serves as the primary bridge between Business, Operations, Product, Compliance, and local market stakeholders in Japan. This person will drive strategic initiatives to improve customer experience, operational efficiency, and regulatory readiness.

What you will do

• Serve as the voice of the Japan market to influence global decision-making.
• Act as the primary Operations partner for Japan collaborating with cross-functional teams.
• Lead regulatory and licensing readiness initiatives by translating requirements into scalable processes.
• Identify and drive solutions for customer and operational pain points.
• Represent local business requirements in global programs and product roadmaps.
• Engage with external stakeholders including regulatory advisors, industry partners, and local vendors.
• Drive cross-functional transformation programs from concept to execution.

Required qualifications

• 7+ years of experience in management consulting, business transformation, operations strategy, regulatory consulting, financial services, fintech, or related fields.
• Strong understanding of the Japanese financial services ecosystem and regulatory environment.
• Demonstrated experience leading complex cross-functional initiatives involving multiple business and operational stakeholders.
• Experience translating business, operational, and regulatory requirements into practical solutions.
• Strong analytical, problem-solving, stakeholder management, and program management skills.
• Native or fluent Japanese.
• Business-level English.

About the company

Payoneer is a global financial platform founded in 2005 that removes friction from doing business across borders. It has over 2,500 colleagues serving customers and partners in over 190 countries and territories.