Senior Customer Success Manager - Enterprise

The role

This role drives e-Commerce business growth by managing strategic client relationships and identifying commercial opportunities. You will partner with cross-functional teams to enhance customer value, improve retention, and execute go-to-market strategies.

What you will do

• Oversee and manage existing e-Commerce client relationships.
• Develop and build long-term relationships with top customers.
• Strengthen existing relationships to maximize acquisition, retention, and up-sell/X-sell solutions.
• Develop the vision and plan to execute a go-to-market strategy.
• Increase user health, manage day-to-day operations, and scale the team.
• Work cross-functionally to shape business solutions.
• Drive events, below the line activities and represent Payoneer in industry forums.
• Other related duties assigned as needed

Required qualifications

• BA Degree or equivalent
• 5+ years of experience in business development or account management
• 2~3 years of e-Commerce experience is a must
• Exceptional written, presentation, and verbal communication in English and Mandarin
• Basic data analysis skills and data driven mindset
• Ability to work cross-functionally with different stakeholders at different levels
• Passionate for entrepreneurship, self-motivated, self-disciplined, problem solving, results and detail oriented
• Fluent in English / Chinese
• Proficient in MS Office PPT / Excel

Nice to have

• master’s degree is a plus

About the company

Payoneer is a global financial platform founded in 2005 that removes friction from doing business across borders. The company has over 2,500 colleagues serving customers and partners in over 190 countries and territories.