Senior Customer Success Manager - Zhejiang

The role

You will lead customer growth and engagement in Zhejiang. You will build relationships with key customers, identify business opportunities, and lead the local Customer Success team.

What you will do

• Own and deepen relationships with key customers.
• Identify emerging business opportunities and co-develop solutions.
• Drive customer volume growth, product adoption, customer health and revenue expansion.
• Execute go-to-market plans in collaboration with global and regional teams.
• Lead, coach and develop the Customer Success team.
• Review customer management processes and recommend improvements.
• Develop customer success stories and case studies.
• Represent Payoneer at industry events and forums.
• Initiate and manage programs that support business growth.

Required qualifications

• 10+ years of experience in financial services, fintech, internet or technology companies serving international trade customers.
• 3+ years of people management experience.
• Bachelor’s degree required.
• Deep understanding of the cross-border payments industry, its ecosystem, customer pain points and growth opportunities.
• Proven experience in customer success, strategic account management or business development.
• Strong strategic thinking and the ability to influence and align cross-functional stakeholders.
• Data-driven approach, strong analytical and business reasoning skills and close attention to detail.
• Excellent written and verbal communication skills in both Mandarin and English.
• Self-motivated and comfortable working in a fast-paced, high-energy and multi-tasking environment.

Nice to have

• MBA or another advanced degree
• Experience using Salesforce or a similar CRM platform
• Experience in the payments, banking or broader financial services industry
• Direct sales or business development experience in cross-border trade
• Experience with digital marketing, affiliate marketing or social media
• Hands-on experience with data analytics and business intelligence tools

About the company

Payoneer is a global financial platform that removes friction from doing business across borders. It has over 2,500 colleagues serving customers and partners in over 190 countries and territories.