Customer Success & Sales Specialist

The role

This role manages a large pool of small existing client relationships through an outbound-led model. You will use automation and targeted engagement to drive retention, cross-selling, and upselling.

What you will do

• Manage and grow large pool of small existing client relationships
• Strengthen and expand relationships to maximize retention, cross-sell, and upsell
• Perform outbound outreach including calls to identify opportunities and activate customers
• Design and execute multi-channel strategies to reach customer segments
• Drive retention and cross-selling initiatives
• Identify business opportunities and define go-to-market strategies
• Build success stories, case studies, and business reports
• Lead educational initiatives including webinars and workshops
• Own the end-to-end commercial process including demos, proposals, negotiations, and closing agreements

Required qualifications

• Bachelor's degree
• Fluent in English and Ukrainian
• 2+ years of account management, sales, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• High level of organization, focus, and ability to work under pressure

Nice to have

• Experience with CRM platforms like Sales Force and expertise in sales reporting
• Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms
• Proven track record in working with international clients across diverse industries
• Experience selling B2B solutions in a highly consultative manner
• Bachelor's degree in business or engineering

About the company

Founded in 2005, Payoneer is a global financial platform that removes friction from doing business across borders. It serves customers and partners in over 190 countries and territories.