CX業務推進（業務管理・改善推進担当）/博多センター勤務

The role

This person will lead business improvements by understanding customer support operations and utilizing AI. They will analyze data to find issues, design new workflows, and manage the implementation of AI-driven efficiency measures.

What you will do

• Discover business issues and plan solutions through field management and data analysis
• Design new business flows and business requirement definitions using AI and automation technology
• Design KPIs, visualize operations, measure effects, and plan/execute improvement measures based on AI utilization
• Coordinate and report with internal stakeholders

Required qualifications

• Experience in analyzing various results (numbers), discovering/solving issues, and operational or business improvement planning
• Experience leading business planning or business reform projects
• Experience promoting AI utilization or automation projects
• Ability to commute to the main office and CS locations (Hakata, Kokura, Sapporo, Tokyo Yotsuya) and handle business trips

Nice to have

• Experience in customer support, hospitality, or store management in a supervisory or responsible position
• Coordination skills and logical structuring skills
• Ability to clearly visualize complex business flows
• Document creation skills
• Acceptance and aptitude for a work environment combining office and remote work

Benefits

• Social insurance (health insurance, welfare pension, employment insurance, workers' accident compensation insurance)
• Corporate-type defined contribution pension plan
• Cafeteria for employees
• Annual paid leave (14 days in the first year)
• Personal leave (5 days per year, or 3 to 5 days in the first year)
• Option to receive part of salary via PayPay account

Before you apply

• Must fit PayPay 5 senses

About the company

PayPay is a fintech company that has surpassed 75 million users since starting service in 2018. It consists of diverse members from about 50 countries and regions, utilizing the latest technology including AI to drive service development and business growth.