CS / カスタマーサポート担当

The role

This person will handle debt collection and guidance for customers with initial payment delays via telephone. They will also perform administrative tasks such as recording conversations and processing changes to repayment methods.

What you will do

• Telephone guidance and collection for overdue debt
• Consultation regarding repayment and progress management
• Administrative processing following telephone calls
• Recording conversations
• Processing changes to repayment methods

Required qualifications

• Customer service experience (call center, customer support, help desk, etc.)
• Basic PC operation skills

Nice to have

• Customer support experience in a contact center or service operations experience

Benefits

• Social insurance (health insurance, welfare pension, employment insurance, workers' compensation insurance)
• Corporate defined contribution pension plan
• Asset formation savings system (general, housing, pension)
• Annual paid leave (14 days in the first year, pro-rated depending on the month of joining)
• Personal leave (5 days per year, or 3 to 5 days in the first year depending on the month of joining)
• Commuting expenses

About the company

PayPay Card Co., Ltd. was established in 2021 to provide fintech services integrated with the PayPay payment platform. The company aims to promote the spread of cashless payments and financial life platforms in Japan.