Director of Player Development

Toronto, ON. Posted 3 months ago

The role

The Director of Player Development oversees Player Development performance for online sportsbook and iCasino products in an assigned region. This role involves managing VIP Managers and driving revenue through VIP acquisition, retention, and market share expansion.

What you will do

Directs the casino marketing function for PENN Interactive focused on iCasino states
Drives revenue, increases VIP database, and growth in key markets
Leads strategic direction for the regional VIP team
Assists with development and enforcement of department processes and compliance initiatives
Provides high level KPI data reporting and reviews of manager and host performances
Monitors competitor VIP market offerings to maintain wallet share
Maintains knowledge of front-end product and technology
Assists with creating a top of funnel stream for new VIP business
Oversees new member welcomes, investigation, loyalty, sales, surveys, and reactivation of lapsed members
Utilizes daily reporting and analysis to make business decisions

Required qualifications

At least 5+ years of gaming experience either online or with a brick-and-mortar casino
At least 3+ years of management experience
Proven track record of successfully managing a sales team and driving revenue
At least 2+ years of experience with an online gaming operation
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Excellent computer skills with an emphasis on Excel
Excellent communication skills and telephone etiquette
Proficient in data management tools
Ability to develop, review, and comprehend player tracking screens, reports, and documentation
Ability to communicate effectively with external contacts and all levels
Ability to travel and attend both on and off property events throughout the United States and Canada
Must be able to qualify for licenses and permits required by federal, state and local regulations

Nice to have

Passion for sports, casino and/or sports & casino betting

Benefits

Commission for most sales positions
Bonus for most non-sales positions
In-class benefits

Before you apply

Must be able to qualify for licenses and permits required by federal, state and local regulations

About the company

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. They deliver experiences through casinos, racetracks, online gaming, and sports betting.