Staff Product Manager, Retail Experiences

The role

You will own the strategy and roadmap for Retail Experiences, the digital products guests use when visiting PENN properties. You will drive a portfolio of product areas by partnering with Engineering, Design, Data, Marketing, Retail Operations, Compliance, and property leadership.

What you will do

• Define and drive the product vision, strategy, and multi-year roadmap for Retail Experiences.
• Champion the guest by mapping the full on-property journey.
• Build digital features that connect to the physical environment.
• Partner with product teams across the organization.
• Work closely with Retail Operations and property teams to pilot and scale rollouts.
• Partner with Engineering on integrations and own the mobile release process.
• Develop go-to-market and adoption plans.
• Use research, behavioral data, competitive analysis, and experimentation to prioritize and measure impact.
• Balance guest experience goals with regulatory, compliance, and responsible gaming requirements.
• Influence and align senior stakeholders across various departments.

Required qualifications

• 7+ years of product management experience.
• Track record of owning consumer mobile or digital products from strategy through launch and iteration at scale.
• Experience building guest, customer, or member facing products that connect digital and physical experiences.
• Strong product sense and deep empathy for the end user.
• Ability to define a product vision and strategy and translate it into focused roadmaps.
• Experience leading cross-functional teams through influence in an agile environment.
• Familiarity with the iOS and Android release process.
• Familiarity with content management and configuration tools.
• Strong technical fluency and experience partnering with Engineering on APIs, integrations, and platform architecture.
• Strong analytical judgment with experience using A/B testing, analytics, and measurement.
• Experience working with operations-heavy, multi-location organizations.
• Strong executive communication and stakeholder-management skills.

Nice to have

• Experience in hospitality technology or regulated industries such as gaming or financial services

Benefits

• Competitive compensation package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
• Opportunities for career progression and mentoring others.

About the company

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences.