Area Manager, UPS Field Service

The role

The Area Manager leads technicians who maintain and repair mission-critical power systems. This role is responsible for safe field execution, service quality, technician development, and customer satisfaction throughout the Central Southwestern Region.

What you will do

• Lead and support field technicians servicing UPS systems and related critical power equipment.
• Conduct field visits to assess technical skills, review work, and provide coaching.
• Review preventive maintenance and repair documentation.
• Build training plans for technicians and support new-hire onboarding.
• Partner with dispatch to address scheduling, service delays, and emergency calls.
• Manage the on-call rotation and coordinate responses to customer emergencies.
• Monitor service quality, safety, productivity, and route performance.
• Confirm technicians have required training, certifications, PPE, tools, and materials.
• Respond to customer questions and escalations.
• Support technician interviews, hiring decisions, and performance management.

Required qualifications

• Strong hands-on knowledge of UPS systems and associated electrical equipment.
• Experience leading or supervising field service technicians in a customer-facing environment.
• Experience with preventive maintenance, troubleshooting, repairs, and service documentation for mission-critical equipment.
• Ability to coach technicians and address performance concerns.
• Strong communication skills.
• Ability to manage competing priorities and make decisions during service escalations.
• Familiarity with electrical safety practices and applicable OSHA and NFPA 70E requirements.
• Valid driver’s license and ability to meet company vehicle requirements.
• Ability to visit active job sites, work in varied conditions, and lift up to 110 pounds.
• Ability to obtain and maintain Security Clearance Access to customer facilities.

Benefits

• Health, medical, dental and vision insurance
• Life insurance
• 401k with employer match
• Paid time off
• Paid holidays
• Tuition reimbursement
• Professional development courses
• Flexible spending accounts
• HSA option
• Company vehicle
• Phone, laptop, or tablet
• Necessary tools and safety equipment

Before you apply

• Ability to complete required pre-employment screenings, where applicable.
• Ability to obtain and maintain Security Clearance Access to customer facilities.

About the company

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. It is a wholly owned subsidiary of CBRE Group, Inc.