Senior Product Designer

The role

You will own end-to-end product design for member experiences across Sona and the Pelago app. You will design experiences for conversational AI, voice, and mobile to support members through assessment and ongoing care.

What you will do

• Own end-to-end product design for key member experiences across Sona and the Pelago app.
• Design intuitive experiences across conversational AI, voice, and mobile.
• Translate complex clinical and technical workflows into clear, accessible experiences.
• Partner with Product, Engineering, and Clinical teams to design interactions between AI and human care.
• Lead design discovery and user research including interviews and usability testing.
• Create high-quality user flows, wireframes, prototypes, and polished interface designs.
• Collaborate with engineers to bring designs to life.
• Use qualitative insights and product analytics to evaluate and improve experiences.
• Contribute to Pelago’s design system and evolving interaction patterns.
• Work with Growth and Product partners to improve enrollment, activation, engagement, and retention.

Required qualifications

• 6+ years of product design experience
• Strong expertise in user experience, interaction design, and visual design
• Experience designing and shipping consumer-facing digital products, ideally across mobile and web
• Solid foundation in user-centered design and research methodologies
• Advanced proficiency in Figma
• Familiarity with modern AI tools
• Strong product thinking
• Excellent communication and collaboration skills
• Comfort navigating ambiguity, taking ownership, and iterating quickly

Nice to have

• Experience designing AI-powered products, conversational interfaces, voice experiences, or other emerging interaction patterns
• Experience in healthcare, behavioral health, digital health, or another industry involving sensitive user journeys and high levels of trust
• Experience working on products that support complex decision-making, personalized experiences, or interactions between digital services and human experts
• Familiarity with AI prototyping tools or experience experimenting with large language models

Benefits

• Incentive bonus program
• Stock options
• Comprehensive benefits
• Incentive pay

About the company

Pelago is the leading specialty substance use care provider. It uses technology like Sona, a voice-first AI Mental Health Specialist, to expand access to clinically-driven care.