Care Specialist (Licensed Behavioral Health Clinician)

The role

The Care Specialist provides human connection and digital support to members through chat-based engagement. You will manage a member caseload and review transcripts to identify when members need support for substance use, mental health, and behavioral addictions.

What you will do

• Read and review a high volume of member transcripts with Sona
• Provide timely, thoughtful chat-based engagement
• Support members across substance use, mental health, and behavioral addictions
• Manage a member caseload through chat-based support
• Apply Motivational Interviewing and harm reduction principles
• Facilitate connections to appropriate levels of care
• Conduct progress and purpose check-ins
• Identify and escalate potential safety concerns
• Share actionable insights from transcripts with Clinical and Product teams
• Maintain accurate, timely documentation

Required qualifications

• An unrestricted state license in a behavioral health discipline (e.g., LCSW, LPC, LMFT) active and in good standing
• 2+ years of experience supporting individuals with substance use concerns in a coaching, clinical, or care navigation setting
• Demonstrated experience applying Motivational Interviewing and harm reduction principles
• Strong written communication skills
• Bachelor's degree in a relevant field
• Comfort navigating digital care platforms, managing asynchronous workflows, and working alongside AI-enabled tools

Nice to have

• Substance use experience specifically, including alcohol or tobacco behavior change
• Experience delivering care or coaching through chat, text, or other digital channels
• Experience with AI-enabled tools in a clinical or coaching environment
• Experience supporting members with behavioral addictions (e.g., gambling, gaming)

Benefits

• Generous and meaningful equity package
• Full Medical, Dental, & Vision coverage
• 401k Plan
• Unlimited PTO Policy
• 10 paid holidays
• company wide Me Time Days
• Paid maternity, paternity & new parent leave
• Flexible working environment
• Annual Learning and Development stipend
• Wellness Reimbursement Program
• Access to Reproductive & Family Planning Care
• Substance Use Support for employees and family members

Before you apply

• unable to offer visa sponsorship for this position

About the company

Pelago is a specialty substance use care provider that matches care intensity to member needs. The company uses technology and clinical expertise to provide personalized treatment for various substance uses.