Major Client Advocate, Midwest

The role

The Major Client Advocate owns customer relationships throughout the contract. You will act as the primary interface between customers and the team, representing the voice of the customer to engineers and supporting users with platform updates, workflows, and features.

What you will do

• Own all customer relationships throughout the contract
• Act as the primary interface between customers and the team
• Represent the voice of the customer to engineers
• Support the customer with new updates, workflows, and features to the platform
• Interpret multiple and complex data sources to ensure users work in Peregrine to the best of their ability
• Use dashboards and metrics to ensure user success
• Conduct onsite visits to build deep relationships with agency stakeholders
• Translate technical delivery into sustained adoption, expansion, and long-term value
• Drive progress across internal and external stakeholders
• Protect and grow important accounts

Required qualifications

• 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts
• Experience working in large, regulated, public-sector, or mission-critical environments
• Proven ability to drive adoption and measurable outcomes beyond initial go-live
• Strong executive presence and stakeholder management skills
• Comfort managing scope, risk, and complex cross-functional coordination
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
• Experience supporting renewals and identifying expansion opportunities
• Ability to travel ~60% of the time

Nice to have

• Experience in public safety, government, or compliance-heavy environments

About the company

Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with an AI-enabled platform. The company supports hundreds of customers across 30+ states and two countries.