Southwest Regional Lead, Customer Delivery

The role

You will manage the full customer delivery lifecycle and lead a regional team of Deployment Strategists, Customer Advocates, and Trainers. You will be accountable for customer outcomes including deployment speed, platform adoption, renewals, and growth within your territory.

What you will do

• Manage the full customer delivery lifecycle from kickoff to renewal and growth
• Directly manage a team of Deployment Strategists
• Coach and lead the team through regular standups and operating rhythms
• Monitor customer health and triage interventions for declining adoption or stalled workflows
• Prioritize and deconflict training and sustainment resources
• Identify in-customer growth opportunities and partner with Sales
• Maintain a view of customer health and renewal risk
• Partner with regional Sales counterparts to drive new logos and expansions
• Develop a vision for how Peregrine will win in the region

Required qualifications

• 8+ years in enterprise software delivery, consulting, or business operations leadership
• At least 3 years managing customer-facing teams
• Demonstrated track record owning customer outcomes end-to-end
• Deep familiarity with enterprise software deployment
• Ability to guide technical data engineering and implementation teams
• Experience managing customer-facing delivery teams
• Willingness to travel within your region regularly (~50%)

Nice to have

• Experience in or strong familiarity with public safety, law enforcement, or government technology

Benefits

• Benefits

About the company

Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with an AI-enabled platform. The company supports hundreds of customers across 30+ states and two countries.