Core Client Advocate, Southeast

The role

You will own customer relationships throughout the contract and act as the primary interface between customers and the team. You will represent the voice of the customer to engineers and support users with platform updates, workflows, and features.

What you will do

• Own all customer relationships throughout the contract
• Act as the primary interface between customers and the team
• Represent the voice of the customer to engineers
• Support the customer with new updates, workflows, and features to the platform
• Interpret multiple and complex data sources to ensure users work in Peregrine to the best of their ability
• Conduct onsite visits to build deep relationships with agency stakeholders
• Find creative ways to work through internal roadblocks
• Partner with other teams to develop case studies and success stories

Required qualifications

• 3-7+ years of direct experience supporting customers to adopt technical software solutions
• Ability to listen to synthesize user feedback and be the first line of support throughout the contract
• Successful track record of zero churn and positive net revenue retention
• Excellent relationship-building skills with the ability to communicate technical and non-technical concepts to a diverse audience
• Ability to travel ~60% of the time

Nice to have

• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military
• Significant experience in the enterprise software space
• Startup experience

About the company

Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with an AI-enabled platform. The company supports hundreds of customers across 30+ states and two countries.