Major Client Advocate, Ohio

The role

The Major Client Advocate owns customer relationships throughout the contract. You will act as the primary interface between customers and the team to ensure adoption and measurable operational outcomes.

What you will do

• Own all customer relationships throughout the contract
• Act as the primary interface between customers and the team
• Represent the voice of the customer to engineers
• Support the customer with new updates, workflows, and features
• Interpret multiple and complex data sources
• Ensure users are working in Peregrine to the best of their ability
• Conduct onsite visits to build relationships with agency stakeholders
• Translate technical delivery into sustained adoption, expansion, and long-term value
• Drive progress across internal and external stakeholders
• Track adoption, usage, and success criteria to protect renewals and drive expansion

Required qualifications

• 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts
• Experience working in large, regulated, public-sector, or mission-critical environments
• Proven ability to drive adoption and measurable outcomes beyond initial go-live
• Strong executive presence and stakeholder management skills
• Comfort managing scope, risk, and complex cross-functional coordination
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
• Experience supporting renewals and identifying expansion opportunities
• Ability to travel ~60% of the time

Nice to have

• Experience in public safety, government, or compliance-heavy environments is strongly preferred

Benefits

• Benefits

About the company

Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with an AI-enabled platform.