Core Client Advocate, Northern California

The role

You will own customer relationships throughout the contract and act as the primary interface between customers and the team. You will support users with updates, workflows, and features while interpreting complex data sources to ensure full user adoption.

What you will do

• Own all customer relationships throughout the contract
• Act as the primary interface between customers and the team
• Represent the voice of the customer to engineers
• Support customers with new updates, workflows, and features
• Interpret multiple and complex data sources
• Conduct onsite visits to build relationships with agency stakeholders
• Find creative ways to work through internal roadblocks
• Partner with other teams to develop case studies and success stories

Required qualifications

• 3-5 years of direct experience supporting customers to adopt technical software solutions
• Ability to listen to synthesize user feedback and be the first line of support throughout the contract
• Successful track record of zero churn and positive net revenue retention
• Excellent relationship-building skills
• Ability to communicate technical and non-technical concepts to a diverse audience

Nice to have

• Previous work directly or in a vendor relationship with law enforcement, public safety, or the military
• Significant experience in the enterprise software space
• Startup experience

Benefits

• Benefits

About the company

Peregrine helps public safety organizations, state and local and governments, federal agencies, and private-sector institutions address society’s challenges with an AI-enabled platform. The company supports hundreds of customers across 30+ states and two countries.