Customer & Field Marketing Manager - US Remote

The role

You will run customer and expansion marketing in partnership with Customer Success. You will also execute field and event motions and build a program for references, case studies, and advocates.

What you will do

• Build custom sales decks and assets for client engagements.
• Operationalize the master pitch and battlecards and onboard reps to materials.
• Execute scoped events including booths, on-site meetings, and follow-through.
• Own on-site ROI and pre- and post-event motion with sales and CS.
• Own the reference and advocacy program by recruiting advocates and turning outcomes into proof.
• Partner with Content to produce and PMM for outcome data.
• Own field and event enablement materials in partnership with PMM core positioning.

Required qualifications

• 4+ years in customer marketing, field marketing, or events in B2B SaaS
• A program builder who can run events and customer motions at the same time
• Comfort partnering closely with Customer Success and Sales
• A reference and advocacy track record
• An AI-first approach to scaling field and customer content
• Ability to travel up to 25% travel

Nice to have

• Healthcare IT preferred
• Experience building a customer advocacy or reference program from scratch
• Experience supporting diligence with customer proof points

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K - with match and immediately vested
• 17 company holidays
• 2 floating holidays
• Competitive paid time off policy
• Internal Advancement Opportunities

About the company

PerfectServe is a provider of clinical communication and physician scheduling solutions in the health IT space. The company has 400+ employees and 30,000+ customers.