Personalizedbeautydiscoveryincdbaipsy
Director, Marketing Operations
U.S. . Posted 4 days ago
The role
The Director, Marketing Operations leads the Marketing Operations team and manages intake, cross-team workflow, and the operating structure. This role drives operational strategy and oversees the implementation of a cross-functional operating model to align stakeholders.
What you will do
- Lead the Marketing Operations team, guiding Senior PMs and PMs on program and project management practice
- Guide alignment on complex, cross-functional, or technically-driven initiatives
- Own departmental objectives and ensure work ladders up to Marketing priorities
- Own team culture
- Partner with senior leadership on broader Marketing strategy
- Lead the continued implementation and refinement of a cross-functional operating model
- Identify recurring roadblocks and systemic inefficiencies and build durable solutions
- Establish practices for capturing learnings across teams
- Own universal intake for Marketing by triaging incoming requests
- Serve as Marketing's primary point of contact for martech and tooling
Required qualifications
- 10+ years of experience in marketing operations, program/project management, or a related operations function
- At least 3+ years in a direct people-leadership role
- Proven experience in team leadership
- Track record of moving beyond task/project execution into identifying and solving systemic operational challenges
- Strong judgment on triage and prioritization
- Strong cross-functional relationship skills
- Experience with marketing technology, intake/workflow tools (e.g., Asana or similar), and cross-functional reporting systems
- Excellent written and verbal communication skills
- Experience presenting to senior leadership
Nice to have
- Experience leading or shepherding organizational or process change, ideally including a new operating model or structure
- Experience managing budgets and/or vendor relationships
Benefits
- Competitive base salary & bonus program
- Medical, dental & vision insurance
- 401(k) plan with company match
- Paid Time Off
- Work from home flexibility
- Free IPSY Extra subscription
- Learning & development programs
Before you apply
- Must be legally authorized to work full-time in the U.S. without requiring current or future visa sponsorship
About the company
IPSY is a beauty industry platform uniting brands, creators, and consumers through a beauty membership. The company is remote-first.