Research Associate 2, Operations Sustaining

The role

This role provides operational and technical support for clinical lab products, with a focus on NeXT Personal Dx, an ultrasensitive molecular residual disease assay. The person works with a cross-functional team to triage and resolve order and sample issues and to support process improvement and scalability.

What you will do

• Provide clinical laboratory sustaining support, including tracking clinical sample and pipeline issues, troubleshooting, and documenting root cause and resolution.
• Follow written procedures to update sample status and workflow to unblock stalled samples or handle special sample movement requests.
• Work with lab operations, client experience, clinical software, data management, pipeline and quality teams to address sample processing or pipeline failures and customer requests.
• Partner with cross-functional teams to implement workflow improvements that support product growth.
• Provide remote weekend lab sustaining support when needed.

Required qualifications

• Bachelor's degree in molecular biology or a related field with at least 3 years of relevant experience, or a master's degree with 1 or more years of relevant experience.
• Working knowledge of Next Generation Sequencing technology, LIMS and SFDC.
• Familiarity with operations of a high-throughput clinical laboratory, including sample accessioning, sample processing, pipeline analysis and report release.
• Highly organized and systematic, with superb attention to detail.
• Ability to prioritize and complete tasks with a high degree of accuracy.
• Quick learner, skilled in analytical thinking and using data to drive decisions.

Nice to have

• Experience with molecular residual disease assays.

Benefits

• Annual performance-based bonus (or sales incentive plan)
• Long-term incentive units (equity)
• Medical, dental and vision coverage
• 401(k) match
• ESPP
• Tuition reimbursement
• Sick and vacation time
• Commuter benefits and EV charging stations
• Onsite gym
• Wellness benefits
• Benefits in countries outside the US may vary.

Before you apply

• Personalis is an equal opportunity employer and will provide reasonable accommodations to persons with disabilities during the application, interview and employment process.
• All official correspondence comes only from @personalis.com email addresses. Personalis will never ask for personal financial information or conduct interviews over text or chat; such requests are lik

About the company

Personalis develops personalized cancer testing that guides care from biopsy through the life of the patient. Its assays detect minimal residual disease and recurrence, support targeted therapy selection, and support biomarker strategy for drug development.