Senior People Advisor

The role

The Senior People Advisor provides advanced HR service support within the global People Services model. This role manages complex employee inquiries and supports the continuous improvement of HR service processes and digital tools.

What you will do

• Resolve complex employee inquiries across HR disciplines including benefits, payroll, compensation, employee data, and HR policies.
• Act as an escalation point for People Services Specialists on complex or sensitive HR queries.
• Ensure consistent interpretation and application of global HR policies and processes.
• Coordinate with specialist HR teams to ensure timely and effective resolution of complex requests.
• Manage complex HR service requests through the case management system.
• Support resolution of escalated or sensitive cases requiring deeper investigation or cross-functional coordination.
• Maintain clear and accurate case documentation.
• Identify recurring employee queries or operational issues and escalate insights to the Associate Director.
• Contribute to maintaining HR knowledge base content, process documentation, and self-service resources.
• Support the adoption and optimisation of AI-enabled tools and digital platforms.

Required qualifications

• Experience supporting HR operations, HR shared services or HR administration environments.
• Ability to manage complex HR queries across multiple HR disciplines.
• Experience using HRIS systems, service platforms, and case management tools.
• Strong analytical and problem-solving skills.
• Comfortable using digital platforms and AI-enabled tools.
• Strong communication and stakeholder management skills.
• High attention to detail and commitment to service quality.

Nice to have

• Degree in Human Resources, Business Administration or related discipline
• Working towards or holding a professional HR certification (e.g. CIPD, SHRM, HRCI or equivalent)

Before you apply

• Candidates must be legally authorized to work in the country of employment without employer sponsorship.

About the company

Precision Medicine Group is an Equal Opportunity Employer.