Patient Services Representative - Front Desk - Beverly, MA

The role

The Patient Services Representative manages registration, appointment scheduling, and clinical call coordination. This role supports operational efficiency and patient experience across multiple practices and facilities.

What you will do

• Greet patients upon arrival.
• Manage patient registration and appointment scheduling.
• Triage and route clinical calls to appropriate departments.
• Support patients in completing required forms and paperwork.
• Maintain a clean, organized, and inviting work area and lobby.
• Identify and escalate patient concerns to appropriate team members.
• Meet or exceed departmental productivity benchmarks.
• Enter referral information and manage patient records.
• Ensure medical charts are up-to-date and accessible.
• Perform other tasks as assigned by the supervisor.

Required qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice to have

• experience in a call center, healthcare, or retail environment

About the company

phynetdermatology is a healthcare team.