Patient Services Representative - Call Center - Orange, CA

The role

The Patient Services Representative - Call Center provides support to patients and providers. This role involves responding to calls, scheduling appointments, and assisting with practice workflows.

What you will do

• Respond to incoming calls and assist with appointment scheduling
• Triage, route, and escalate concerns
• Understand provider preferences to schedule appointments efficiently
• Collaborate with team members to implement process enhancements
• Contribute to new practice rollouts, training, and documentation
• Participate in training sessions and professional development
• Maintain consistent and dependable attendance
• Perform other responsibilities as assigned

Required qualifications

• High school diploma or equivalent
• 0-1 year in customer service
• Proficiency in navigating multiple computer systems
• Familiarity with Microsoft Office applications
• Ability to stand, walk, and sit for extended periods
• Use hands to handle objects, tools, or controls
• Reach with hands and arms
• Ability to climb stairs, balance, stoop, kneel, bend, crouch, or crawl
• Occasionally lift, push, pull, or move up to 20 pounds
• Close vision, distance vision, color vision, peripheral vision, and depth perception

Nice to have

• Experience in a call center, healthcare, or retail setting
• Experience in a medical environment

About the company

phynetdermatology is a dermatology practice.