Patient Services Representative - Front Desk - Seattle, WA

The role

You will manage patient registration, appointment scheduling, and clinical call coordination. This role supports operational efficiency across multiple practices and facilities.

What you will do

• Greet patients upon arrival.
• Manage patient registration and appointment scheduling.
• Triage and route clinical calls to appropriate departments.
• Support patients in completing required forms and paperwork.
• Maintain a clean and organized work area and lobby.
• Identify and escalate patient concerns.
• Meet or exceed departmental productivity benchmarks.
• Enter referral information and manage patient records.
• Ensure medical charts are up-to-date.
• Perform other tasks as assigned by the supervisor.

Required qualifications

• High school diploma or equivalent.
• 0-1 years of customer service experience.
• Proficient in collecting patient payments at the time of service.
• Skilled in navigating multiple computer systems simultaneously.
• Competent in Microsoft Office applications.
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice to have

• experience in a call center, healthcare, or retail environment

About the company

phynetdermatology is a healthcare team.