Lead SMB & Channel Sales Program Manager

The role

You will lead sales process and program work for Europe's SMB Sales organization. You will map and redesign workflows, roll out programs and tools, and measure their results with Sales, Product, Engineering and Marketing.

What you will do

• Redesign and optimize sales processes across European markets
• Scope and prioritize opportunities, estimate impact and resources, and identify uses of AI and automation
• Analyze workflows to find gaps, inefficiencies and manual work
• Align with Sales Leadership on strategic programs and regional go-to-market approaches
• Lead programs end to end: scoping, implementation, training, rollout, adoption and improvement
• Drive adoption through communication, training, enablement content and change management
• Work with Product, Engineering and Sales on automations, tool integrations and AI solutions
• Build and maintain reports and dashboards on tool usage, efficiency and data quality
• Evaluate and roll out new tools and AI solutions
• Share learnings and best practices with the Global Program Management team

Required qualifications

• Minimum 7 years of experience in business or customer operations, technical project management, or program management
• Growth mindset and curiosity; comfortable working independently
• Skilled at establishing shared goals and influencing internal and external stakeholders
• Demonstrated ability to deliver large-scale process redesigns or systems implementations
• Strong analytical skills for ambiguous data problems
• Highly organized, meets rigorous deadlines and balances multiple priorities
• Excellent written and verbal communication; able to simplify complex topics and present or train diverse audiences
• Bachelor's or Master's degree in economics, business administration, communication science, media informatics, or equivalent practical experience

Nice to have

• Hands-on experience with Salesforce and Gong
• Familiarity with Calendly, Clay and outbound prospecting platforms
• Experience with Generative AI tools in sales operations or process automation
• Experience with vendor management
• SQL tools experience

Benefits

• Equity and incentive compensation eligibility
• Flexible working model (PinFlex)

Before you apply

• Pinterest's interview process includes AI, and candidates should be able to explain their approach and how they collaborate with AI
• This position is not eligible for relocation assistance

About the company

Pinterest is a platform where millions of people come to find creative ideas and plan for the future. The company describes its mission as bringing everyone the inspiration to create a life they love.