Senior Fraud and Authentication Consultant

The role

You will serve as a trusted advisor to strategic customers, delivering technical and business guidance throughout the solution lifecycle. You will lead complex client engagements, conduct workshops, and collaborate cross-functionally to ensure customer value and successful integrations.

What you will do

• Serve as a trusted advisor to strategic customers through all phases of solution lifecycle.
• Lead complex client engagements to maximize customer value.
• Conduct workshops, technical assessments, and executive briefings.
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales.
• Analyze client business processes and recommend solutions for efficiency and risk mitigation.
• Guide customer teams through complex integrations and change management.
• Develop and maintain thought leadership including white papers and case studies.
• Mentor colleagues and contribute to consulting excellence.

Required qualifications

• 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
• Demonstrated ability to lead complex client engagements and solve challenging business/technical problems.
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
• Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders.
• Experience with contact center technology, voice biometrics, or security solution integration.
• Management consulting background or work in high-growth technology environments.
• Background producing thought leadership content (whitepapers, best practices).

Nice to have

• Technical certifications (AWS, security, networking)
• Advanced degree

Benefits

• Competitive compensation including equity
• Unlimited Paid Time Off (PTO)
• Paid Parental Leave
• One year of diaper delivery
• One-time home office allowance
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness program including Employee Assistance Program and 24/7 Telemedicine

Before you apply

• Pindrop may use AI tools to help prioritize job applications for human review.

About the company

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Headquartered in Atlanta, GA, it protects billions of high-risk interactions for enterprises including financial institutions, insurers, and healthcare organizations.