Senior Technical Account Manager

The role

You will manage high-spend global accounts and consult on multi-product strategies. You will act as a Cluster Lead, mentor peers, and translate business requirements into operational technical strategies for executives.

What you will do

• Manage complex, high-spend global accounts.
• Consult on multi-product strategies and guide integrations into multi-vendor environments.
• Optimize delivery frameworks and ensure operational readiness.
• Balance customer needs with the internal roadmap.
• Support the development and testing of new AI-driven tools.
• Serve as a Cluster Lead and mentor.
• Develop training content and remove blockers for peers.
• Provide hands-on guidance during critical escalations.
• Lead internal programs to increase team-wide efficiency and technical readiness.
• Represent Ping Identity at regional events and influence Engineering and Product teams.

Required qualifications

• Minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role.
• Proven track record of managing global, highly complex enterprise accounts.
• Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems.
• Experience utilizing AI productivity tools to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting.
• Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems.
• Ability to translate complex business requirements into operational technical strategies for executive audiences.
• Strong mentorship and leadership skills.
• Ability to handle sensitive, high-pressure escalations with executive stakeholders.

Nice to have

• Advanced architectural experience with the Ping Identity suite and APIs.
• Deep expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols.
• Experience leading cross-functional task forces or internal efficiency programs.

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

About the company

Ping Identity provides an intelligent, cloud identity platform. The company is headquartered in Denver, Colorado and serves large enterprises worldwide.