Senior Manager, Technical Account Manager

The role

You will lead, scale, and mentor a team of Technical Account Managers who act as advisors to Elite customers. You will oversee technical account management roadmaps, proactive account health, and executive relationship management.

What you will do

• Lead and mentor a team of Technical Account Managers.
• Establish performance standards and career development plans.
• Drive hiring strategy to secure technical talent.
• Define the technical account management roadmap for Elite accounts.
• Align technical skill sets with evolving IAM deployment models.
• Implement scalable processes within the Customer Experience organization.
• Oversee architectural design reviews, health checks, and risk assessments.
• Drive root-cause analysis for major operational incidents.
• Build relationships with customer stakeholders including CISOs and CIOs.
• Partner with Customer Experience leaders, Account Executives, and Support teams.

Required qualifications

• 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.
• 5+ years of direct people management experience overseeing technical, client-facing engineering teams.
• Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention.
• Demonstrated capability to interface confidently with C-level executives.
• Experience collaborating closely with sales or account management organizations.
• Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.

Nice to have

• Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and core protocols (SAML, OIDC, OAuth, and FIDO2).
• Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience.
• Proven experience managing remote, cross-functional, or geographically distributed technical engineering teams.
• Background in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or complex software integration projects.
• Recognized industry certifications such as CISSP, CCSP, or identity-specific credentials.

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

About the company

Ping Identity provides an intelligent, cloud identity platform. The company is headquartered in Denver, Colorado and serves large enterprises worldwide.