Senior Onboarding Customer Success Manager

The role

You will lead customers through the deployment process to ensure successful realization of value. You will manage the deployment lifecycle and transition customers to a Customer Success Manager.

What you will do

• Manage the deployment strategy for a variety of customers
• Plan, organize, and manage all phases of the deployment lifecycle
• Manage project goals, issues, risks, decisions, and action items
• Collaborate cross-functionally with sales, product and support teams
• Collaborate with senior leadership and project level resources
• Challenge, recommend and redirect teams and manage client expectations
• Analyze project goals and drive project team members and stakeholders
• Plan and oversee preparation and dissemination of project communications

Required qualifications

• Deep expertise in leading the delivery of enterprise level Customer deployment projects
• Management of technical projects consisting of both customer and vendor members and stakeholders
• Understanding of the value proposition of Ping Identity
• Ability to present to C-level executives and technical subject matter experts
• Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology
• Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects
• Ability to lead individuals, teams or multiple groups
• Outstanding written and verbal communication skills
• Player Coach mindset
• Excellent people management skills
• Proven expertise in managing conflicting priorities and escalations under pressure
• Willingness to travel to client locations less than 25%

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

About the company

Ping Identity provides an intelligent, cloud identity platform. The company is headquartered in Denver, Colorado and serves large enterprises worldwide.